Cookie Policy

Trinity Mirror plc (t/a TimeWith) (together TimeWith/we/us) is committed to ensuring that your privacy is protected.

We aim to be as open and transparent as possible around the information we collect when you visit our websites, mobile sites or mobile apps, including through the use of cookies.

This policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us at: support@timewith.co.uk.

For information on how your information is collected and used by TimeWith generally, please see our Privacy Policy.

1.1 - Cookies are small text files they are stored by your browser onto your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (eg by remembering your user preferences).

1.2 - Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 4 below for more details about how to do this).

1.3 - We work with other third party organisations to provide the services on our website. A third party is an organisation which is not hosted at the domain address in your browser when you visit our website. These third parties may also use cookies on our website and can also place cookies on your device without you visiting their website directly. If you would like more information about third party cookies, please read section 3 below.

1.4 - The two types of cookies we use are known as session cookies and persistent cookies. These may be cookies which we use and/or a third party uses.

1.4.1 - A session cookie is used each time you visit our website to give you a session ID. We use this type of cookie to link your actions on our website and each session cookie will only last for a browser session, at the end of which it will expire. Each browser session will start when you open your browser window and finish when you close your browser window. After your visit to our website all session cookies are deleted. Each time you visit our website you will have a different session ID.

To help you understand the cookies we use on our website, we have classified each cookie as one of the following:

  • strictly necessary cookie;
  • performance cookie;
  • functionality cookie; and
  • targeting or advertising cookie.

These cookies are essential to our website in order to enable you to move around it and to use its features, such as remembering information you have entered on forms when you move to other pages within a browser session. Without strictly necessary cookies, certain services which you may have asked for will not be possible and our website will not perform as smoothly as we think you would expect.

Accepting strictly necessary cookies is a condition of using our website. If you reject these cookies then we cannot predict how our website will perform when you visit it nor guarantee your security.

  • __TimeWith_bar (Used for accepting the use of cookies)

Performance cookies collect information about your use of our website and enable us to improve the way it works. For example, performance cookies will show us which are the most frequently visited pages on our website, help us record any difficulties you have with our website and show us whether our advertising is effective or not (but note that performance cookies do not collect information to display targeted advertising on other websites).
Performance cookies do not collect information that identifies you personally and all information that is collected by these cookies is aggregated and anonymous.
In some cases, we may use third parties to manage our performance cookies but we do not allow any third party to use these cookies (other than for the types of purpose listed in this paragraph). For example, they do not remember information about you for the purposes of targeting adverts at you on other websites.

Accepting performance cookies is a condition of using our website. If you reject these cookies then we cannot predict how our website will perform when you visit it nor guarantee your security.

  • __timewith (Related to personalising the user experience. Allows a user to reload the results of their last search in the site.)

Please note that third parties may also store performance cookies on our website and please see section 3 for more information.

We use targeting cookies or advertising cookies to deliver adverts which we believe are more relevant to you and your interests [for example if you are viewing a CD on our website we may show you an advert for the sale of a DVD we think you might like]. We may also use targeting or advertising cookies to limit the number of times you see the same advert on our website and to help measure the effectiveness of our advertising campaigns. These cookies remember what you have looked at on our website and may share this information with other organisations such as advertisers.
Third parties may also place targeting or advertising cookies on our website. Please read section 3 for more details.

You can control our use of targeting or advertising cookies and we have explained how you can manage the different cookies we use on our website at section 4. If you prevent the use of targeting or advertising cookies then this may mean that we cannot offer some services on our website.
Targeting or advertising cookies may be controlled by third parties and you can control use of these cookies via a third party's own tools. We have explained how you can do this in section 4.

3.1 - Third party advertisers and other organisations may use their own cookies or other technologies to collect information about the content of our website and/or the advertisements you have clicked on. This information may be used by them to serve advertisements which they believe are most likely to be of interest to you based on content you have viewed. Third party advertisers may also use this information to measure the effectiveness of their advertisements.

3.2 - We do not have access or control over the cookies placed on our website by third parties and use of their cookies is subject to their own privacy policies. We recommend that you review the privacy policies of each of our third parties and we have included details at the links below.

3.3 - Cookies placed by third parties may serve different purposes. They may be strictly necessary, performance, functionality, targeting or advertising cookies. For more information on these different types of cookies and what they do, please see section 2.

3.4 - To disable or reject third party cookies you must go to the relevant third party’s website. We have explained how you can control third party cookies on your browser for the main web browsers at section 4.

  • Performance cookies
    • Mixpanel (Behavioural analytics. Understanding how users use our product.)
    • Hotjar (Behavioural analytics. Understanding how users use our product.)
    • Google Ads (Behavioural & marketing analytics. Understanding how users use our product as well as the sources that our users are discovering the product.)
  • Functionality cookies
    • Typeform (Enabling matching of users with therapists.)
    • Intercom (Allowing users to reach out with questions to customer service in real time.)
  • Targeting or advertising cookies
    • Facebook (Tracking advertising performance on Facebook.)

4.1 - You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website.

4.2 - Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your device. This will give you control over your cookies but naturally may interfere with your browsing experience ie if you have to accept each cookie on our website (and on other websites you visit).

4.3 - You may refuse to accept our cookies on your computer or mobile device at any time by activating the setting on your browser which allows you to refuse cookies. We have included links below to direct you to the pages of the main web browsers sites which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other devices which you use to view our website (such as on mobile phones and other mobile devices) please refer to your user manual.

4.4 - Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other websites you visit.

5.1 - You can find out more information about internet advertising by visiting the following information websites:

5.2 - Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (ie in addition to the control settings on your browser as set out in section 4).

We may set cookies within emails we send to you (if you have consented to receiving emails from us). These cookies are used to track how often our emails are opened and clicked on by our customers. You can manage email cookies in the same way as website cookies, as explained in section 4.

Version 1 - last updated 13/07/2017.