Frequently Asked Questions



About Therapy

    • How does therapy work?

      read more

      We all have our own idea of what therapy is. It can be easy to confuse it with the sensationalised depictions we see on TV... A client feet-up on a chaise longue 'talking about their problems', with a straight-nosed therapist mmm-ing and ah-ing on cue whilst scribbling notes... But therapy’s much more than that. Good therapy involves helping you find practical solutions that move far beyond the therapist's couch.

      Breaking old patterns requires work from both sides. Each therapist will have their own unique way in which they'll help you break-down negative thoughts and habits. Some therapists might ask you to keep a journal to track moods and feelings, whilst others might encourage you to move closer to the things that scare you.

      Similarly, the different types of therapy will look and feel different depending on the approach you choose. Depending on what that is, you might begin by seeing your therapist very regularly and then gently ease off over time. Other types of therapy might be much shorter in duration and more focused around learning specific tools that work towards helping you break particular patterns.

      To learn more about the different types of therapy and what they offer, head here.

    • What is therapy and how can it help?

      read more

      Talk therapy - otherwise known as psychotherapy - is any form of treatment which focuses on talking as a means of working through the emotional ups and downs of life.

      Whether you’re struggling to come to terms with a specific difficult experience, habit or pattern, or there’s something niggling away at the back of your mind that you can’t quite put your finger on… Therapy provides a safe space where you can share your thoughts in confidence, and make the the necessary steps to turn things around.

      As most people realise when they find the right therapist, making changes to our inner world can have a powerful knock-on effect in the outer world. Good therapy helps us gradually break down the layers so we can clear what's stuck, and move forward as the very best version of ourselves.

      Like this, therapy has the potential to benefit each and every area of our life. And the best part is, the effects are normally long-lasting. By putting an emphasis on delving into the heart of what's wrong, therapy can leave you better equipped to deal with future worries and difficulties too.

      And it's not just air-fairy therapist-talk... Science gives therapy the stamp of approval too. Recent studies confirm that regular therapy can literally rewire the brain in areas relating to worry, fear and emotions.

About Us

    • How do you match me with therapists?

      read more

      Our in-depth questionnaire matches you with therapists according to your condition, the approach to therapy you'd like to take, what you'd like to get out of your sessions – and finally, your location.

    • How long has Timewith been established?

      read more

      TimeWith was launched in July 2017.

    • How does Timewith work?

      read more

      Timewith is a service dedicated to helping people discover the transformational power of therapy. Our platform simplifies the process of finding a therapist, connecting our users with the most suitable therapists nearby in a matter of minutes.

      After answering a few simple questions, our questionnaire matches users to therapists in their area (up to 10) best suited to their specific needs. Once matched, they’re able to book sessions with their chosen therapist/s directly using our messaging system. Sessions can be arranged face-to-face, by phone or online - depending on preferences stated in the questionnaire, and according to what each therapist offers.

Our Therapists

    • What does BACP, UKCP, HCPC, BPS, HGI, CNHC, NCS, BABCP, BPC, COSCA and ACC mean after a therapist’s name?

      read more

      These letters refer to the main therapy accrediting organisations in the UK for therapists, counsellors, psychologists and hypnotherapists. In order to be registered to these organisations, therapists need to be qualified to a high standard, whilst also adhering to a professional code of ethics.

      BACP - The British Association for Counselling and Psychotherapy is the largest and most recognised accrediting body across the UK.

      UKCP - The UK Council for Psychotherapy is a professional body of clinical psychotherapists and psychotherapeutic counsellors.

      HCPC - The Health and Care Professions Council are a UK-wide health regulator.

      BPS - The British Psychological Society is a representative body for psychologists and psychology in the UK.

      HGI - The Human Givens Institute is a membership organisation accredited in the UK by the Professional Standards Authority for Health and Social Care (PSA).

      CNHC - The Complementary and Natural Healthcare Council is the voluntary regulator for complementary healthcare practitioners in the UK.

      NCS - The National Counselling Society is a leading professional body representing hypnotherapists and counsellors.

      BABCP - The British Association for Behavioural and Cognitive Psychotherapies is a multi-disciplinary accrediting body for therapists involved in the practice and theory of behavioural and cognitive psychotherapy.

      BPC - The British Psychoanalytic Council is a professional association and voluntary regulator of the psychoanalytic psychotherapy profession.

      COSCA - Counselling and Psychotherapy in Scotland is a national, professional organisation representing counsellors and psychotherapists in Scotland.

      ACC - The ACC is a Christian UK-wide counselling organisation holding an Accredited Register with the Professional Standards Authority.

    • Are Timewith therapists accredited?

      read more

      All our therapists must be registered to at least one of following accredited bodies: BACP, UKCP, HCPC, BPS, HGI, CNHC, NCS, BABCP, BPC, COSCA and ACC.

Choosing a Therapist

    • How many therapists should I message?

      read more

      Good therapy’s all about the relationship, and how committed you are to making real, positive changes in your life. Therefore it’s crucial you find someone you feel comfortable opening up to. That’s the reason we’ve made it easy to reach out to multiple therapists at once… By exploring a number of options, you’re able to get a good, rounded view on how different therapists work and what they might be able to offer you. We recommend reaching out to 3 - 5 therapists initially to stand you in good stead of finding the right fit.

    • How do I know which therapist to choose?

      read more

      Now here’s the big question… And unfortunately, it’s difficult for us to provide a definitive answer to this one. At the end of the day, we’re all individuals with unique needs (not to mention preferences!) That said, finding a good therapist doesn’t have to be left to chance. And there are definitely steps you can take to put yourself in the best possible position of finding a therapist that’s right for you.

      First off, our questionnaire makes a really good starting point. We run you through various questions relating to your condition, the approach to therapy you feel most comfortable with, and what you’re looking to get out of your sessions. This gives us a good steer of which type of approach/es would best suit your particular needs. From there, we filter out the therapists that you wouldn’t match with - and most importantly, point you towards the ones that do.

      Once you’ve been matched with your therapists, a good next step is to head over to our types of therapy page, and set about doing a bit of research into the different techniques your therapists work with, and what each of these methods offer. Whilst there’s no need to get bogged down in all the fine details, having a basic understanding puts you in a comfortable place to make a decision that feels right for you.

      Choosing a therapist comes down to lots of different factors. Each therapist will have their own unique approach, and a good therapist will be able to adapt to your needs regardless. But that aside, there are certain common factors that you can expect within each modality or approach to therapy. Getting clued up on what they are, and taking the time to fully explore what it is you’d like to get out of therapy puts you in good stead of finding the best possible match.

    • What are the different types of therapy?

      read more

      The different types of therapy are broad-ranging and can feel like a maze when you're first starting out. Most people find that they resonate with one approach more than another, in just the same way that we naturally 'click' with one person more than someone else.

      We've created our in-depth questionnaire to help provide some clarity, connecting you directly to the therapists that best match your unique needs.

      For a clearer explanation of what each approach to therapy involves, head over to our types of therapy page.

    • What are the differences between a counsellor, a psychotherapist and a psychologist?

      read more

      We've written a guide describing some of the key differences between a counsellor, psychotherapist and a psychologist. to make sure you choose the right one for you.

How Timewith Works

    • I'm experiencing a technical error, who should I contact?

      read more

      For any technical queries, you can contact our customer service team using our pop-up chat. Alternatively, you can reach them on: support@timewith.co.uk.

    • What should I do if I accidentally entered the wrong email address?

      read more

      No need to worry. Simply let us know by email on support@timewith.co.uk and we’ll update your details.

    • Can I complete the questionnaire without losing my first results?

      read more

      Yes, you can complete the questionnaire as many times as you like. Each time you’ll receive an email containing the list of therapists you matched with. From there, you’ll be able to retrieve your results list. When logging in to your account, your account will always load the results of the last questionnaire you filled out.

    • How do I access my messages?

      read more

      You can access chat by logging into your account and clicking on ‘Messages’. You’ll also receive an email notification to alert you to any new messages you receive from therapists. Simply follow the link in these emails to be taken straight to chat.

    • What should I do if I don’t get a login or verification email?

      read more

      Occasionally, emails might fall into your ‘spam’ folder - depending on which email provider you use. Firstly, we suggest having a look there... If you still don’t have any luck, please email our support team who will help you get back into your account ASAP: support@timewith.co.uk.

    • Why do I need to verify my email address?

      read more

      We require all of our users to verify their email address so we can can notify you as soon as you receive any replies from therapists.

    • When can I expect to get a response from a therapist?

      read more

      All therapists work differently (they’re human too!) which means they’ll all have different response times. Always remember that therapists are normally booked with sessions throughout the day so it’s good to allow a little leeway if you can. According to our data, our therapists usually respond to users within 16 hours. However, 24 hours is usually a reasonable timeframe in which you can expect to receive a response.

    • What happens if a therapist doesn't reply to me?

      read more

      To ensure you find the right match, we always recommend reaching out to a number of therapists. Not only does this ensure you get a good feel of what different therapists offer, but it also increases your chances of receiving a fast response.

    • What happens if I don't get any matches?

      read more

      If you don’t get any matches, we recommend that you try widening your postcode search. If that doesn’t provide any results, then you might want to consider online or phone therapy as an alternative... You can do that by making sure you tick the ‘online’ and ‘phone’ options on the questionnaire.

    • What if I want online therapy?

      read more

      If you’re looking specifically for online therapy, you can do so by running through the questionnaire as usual (including your postcode) and making sure you tick the ‘online’ box only.

    • How do I leave feedback about my experience using Timewith?

      read more

      We’re always looking to make improvements to the platform so that Timewith is the best possible experience for all our users. We’d love to receive any feedback you might have. Please feel free to reach out to the team directly at anytime on: support@timewith.co.uk.

    • How do I leave feedback about a therapist?

      read more

      We’re always interested to hear how you’re getting on… If you’ve got any feedback on your sessions or a particular therapist, please get in touch with us on: support@timewith.co.uk.

    • Will I be charged for the initial phone call with a therapist?

      read more

      No, there are no fees applicable for the introductory phone call. This call is a chance for you to learn more about your therapist, how they work and whether you’d like to go ahead and book sessions with them.

    • How do I cancel a session?

      read more

      Login to your account and head to the ‘Bookings’ tab. From there, find your session and click ‘cancel’. Alternatively, you can follow the same process via ‘Messages’. You can cancel your session with no charge provided it’s at least 48 hrs before your scheduled session. After that period, you’ll be liable for the full session’s fee which will be at the discretion of your therapist.

Privacy

    • How do you protect my privacy?

      read more

      We know how important privacy is when you make the decision to reach out. All messages sent through chat are fully encrypted so you can connect with therapists securely, in total confidence. We only ever share your first name with therapists, and never share any personal details (including any information you provide in the questionnaire). You can rest assured that we will never share your data with third parties.

Payments

    • Why do I need to enter my card details?

      read more

      We take your card details to confirm a booking, but you’ll never be charged until the 24hrs after the session.

    • When will the funds be taken out of my account?

      read more

      Your card is only ever charged after the session has been carried out. Following your session, you’ll receive an email from us confirming all went well, after which your card will be charged in the next 24hrs.

    • Do I need to pay at the session?

      read more

      No, you’ll have already provided us with your card details when you booked your session. This card will automatically be charged in the 24 hrs after your session. By removing any awkward in-session cash exchanges, we allow you to put all your focus on the important stuff - the therapy itself.